• Incheon Airport

세이너스타 Seinustar

SEINUSTAR Terms for Rental

Chapter 1 General provisions
Article 1 (Purpose)

Article 1 (Purpose) The purpose of the terms for rental herein is to stipulate matters necessary for SEINUSTAR (hereinafter "service") to rent and manage all of its rental products including clothes, etc (hereinafter "product").

Article 2 (Definition)
  1. Company means Smile Banner System Co., Ltd. which provides the service.
  2. Members mean people who joined as members of the service homepage to use the service.
Chapter 2 Rental agreement
Article 3 (Reservation)
  1. People can use the service by joining as members and making a reservation after checking the product's type, color, size, rental period, location for accepting/returning product, rental fee, deposit, fee for using service, terms for rental, etc.
  2. Reservations shall be made at least 24 hours prior to the date and time of entering Korea.

Article 4 (Cancellation of reservation)
  1. In case a member cancels a reservation at least 12 hours prior to the time scheduled for rental, additional fees for cancellation will not be charged.
  2. In case a member cancels a reservation between one and twelve hours from the time scheduled for rental, 20% of the rental fee will be charged as cancellation fee.
  3. Cancellation of reservation is not available in case there is less than one hour from the time scheduled for rental.

Article 5 (How to make reservation)
  1. People can use the service by visiting the homepage (http://www.seinustar.com), joining as members of the homepage, and making a reservation.
  2. Besides online means (PC, mobile), reservations cannot be made by other means (phone, postal mail, email, etc).

Article 6 (Rental period)
  1. In the unit of 24 hours (one day), the rental period is estimated from the day of entering the subject country to the day of leaving the subject country. The minimum rental period is 72 hours.
  2. There is not limit on the rental period.

Article 7 (Destination)

Destination is the arrival or departure airport with a "SEINUSTAR DESK" scheduled to be used by the customer.


Article 8 (Rental fee)
  1. Rental fee is set by the type of product and rental period. Rental fees can be checked in the "Rental fees for each product" menu in the service homepage.
  2. In case a product is used beyond the rental period, the rental fee for the excess time may be deducted from the deposit.
  3. Rental fee includes all expenses generated for the service including the purchase of product, washing/repairing, distribution, and more.

Article 9 (Deposit)
  1. Basically, deposit is 30% of the initial price of the product. Based on the type of product, the deposit can be adjusted within ±10%.
  2. The amount of deposit shall not change by the rental period.
  3. In accordance with Article 12, deposit shall be returned after the use of service is completed and the return of product is confirmed.

Article 10 (Fee for using service)

Fee for using service is the sum of rental fee and deposit. The fee is same with the amount paid when making the reservation.


Article 11 (Payment)
  1. Payments can be made by credit cards usable for overseas payment.
  2. Payments cannot be made by account transfer, cash, etc.

Article 12 (Return of deposit)
  1. When returning deposit, the condition of product must be checked.
  2. Deposit is returned by partially cancelling the payment for deposit from the total payment made during reservation.
  3. The cancellation of the payment for deposit shall be made within 24 hours from receiving the product by the company and checking the condition of product.
  4. The cancellation of the payment for deposit follows the standard of the payment company. The time for confirming the cancellation may be different for each payment company.
  5. In case the company finds out that there is a problem in the returned product, or in case reasons stipulated in Article 22, Article 24 or Article 28 occur, the company may deduct the corresponding amount from the deposit and then return the remaining deposit.
  6. In case of Clause 5 above, the company may postpone the return of deposit to the member. Within 72 hours, the company shall decide the amount for compensation and send notice to the member.
  7. Within 24 hours from sending the notice above, the company shall return the deposit.

Article 13 (Termination of rental agreement by the company)
  1. In case of the followings, the company may terminate the agreement.
    1. In case the member violates a significant part of the agreement, causing objective circumstances where it is difficult to keep the agreement.
    2. In case the customer fails to receive the product within 24 hours from the time of reservation without any separate notice.
  2. Besides Clause 1 above, in case the fault of member is clearly proven.
  3. In case the agreement is terminated by Clause 1 or 2 above, the company shall not return the rental fee. Notwithstanding the above, the company shall return the deposit as of the day of returning the product.

Article 14 (Termination of rental agreement by the member)
  1. In case of the followings, the company may terminate the agreement.
    1. In case there is a clear problem in the product received and the product cannot be used, the member can receive compensation stipulated in Article 31, or terminate the rental agreement.
    2. In case the company fails to receive the product reserved by the member, the member can receive compensation stipulated in Article 31, or terminate the rental agreement.
  2. Besides Clause 1 above, in case the fault of company is clearly proven.
  3. In case the agreement is terminated by Clause 1 or 2 above, the company shall immediately return the rental fee and deposit to the member.
  4. In case the product is damaged, broken, and lost, etc by reasons imputable to the member, the member may terminate the agreement after making compensations to the company.

Article 15 (Termination of rental agreement by force majeure)
  1. In case the member cannot use the product during the rental period due to force majeure such as natural disaster, war, civil war, incident, riot, disturbance etc, the rental agreement shall be terminated. Notwithstanding the above, the member shall send a notice to the company regarding such force majeure.
  2. In case the rental agreement is terminated by Clause 1 above, the company shall return to the member the remaining rental fee and deposit after deducting the rental fee up to the point of terminating the rental agreement from the rental fee already received.
  3. In case the member fails to return the product due to reasons stipulated in Clause 1 above, the company cannot demand the member to compensate for the damage occurred. Notwithstanding the above, the member shall immediately inform the company and work together with it in case of Clause 1 above.
  4. In case the company fails to rent the product or provide an alternative product due to reasons stipulated in Clause 1 above, the member cannot demand the company to compensate for the damage occurred.

Article 16 (Change of rental agreement)
  1. The rental agreement cannot be changed after the member receives the product and starts renting the product.
  2. Notwithstanding the above, in case the member has an inevitable circumstance, the company may change the rental agreement within a scope executable by the company after reviewing the circumstance.
  3. The extension of rental period is only available when the reservation schedule shows that there is not user waiting to use the product.
  4. The extension of rental period shall be requested within 24 hours from the day of returning the product.
  5. The additional fee for the extended rental period shall be paid immediately by the member when changing the rental agreement.
  6. In case the terms of the changed agreement hinder the work of the company, the company may refuse to change the agreement.

Chapter 3 Receiving and returning product
Article 17 (How to receive)
  1. Products can be received at "SEINUSTAR DESK," a designated area inside the airport.
  2. Products cannot be received at locations requested by the member such as hotel, restaurant, tourist spot, etc.

Article 18 (How to return)
  1. Products can be returned at "SEINUSTAR DESK," a designated area inside the airport.
  2. Products cannot be returned at locations requested by the member such as hotel, restaurant, tourist spot, etc.
  3. In case the member cannot return the product due to the withdrawal or removal of "SEINUSTAR DESK," the company shall collect the product from the customer.
  4. In case the member cannot return the product to "SEINUSTAR DESK" due to the termination or change of rental agreement, the member shall inform this to the company and check other methods to return the product. The member shall then return the product following the confirmed method.

Article 19 (Identification)
  1. To rent the product, the company may ask for identification.
  2. Identification shall be made by asking for member's information such as name, email address, date of birth etc, or by asking for the reservation certificate.
  3. In case the member refuses the identification process above, the product shall not be rented, and the member shall take responsibility for such failure of renting.

Article 20 (Confirmation of receipt)
  1. Members shall check if the product is normal or not when receiving the product from the company.
  2. Members shall sign the "Confirmation for Receiving Product" when receiving the product.
  3. In case there is a problem in the product, the company shall take actions stipulated in Article 31 for the member.

Article 21 (Confirmation of return)
  1. The company shall check if the product is normal or not when receiving the product the member.
  2. The company shall issue the "Confirmation for Returning Product" to the member when receiving the product.
  3. In case there is a problem in the product returned by the member, the company shall immediately inform the member about the problem and the level of damage in accordance with related terms (Article XXX), and deduct the damage from the deposit before returning it to the customer.

Article 22 (Measures for not returning product)
  1. In case a member fails to return the product on the day when the rental ends, the company shall not return the deposit.
  2. In case the member shows no intention of returning the product within 72 hours from the day when the rental ends, the company shall deem as that the member has no intention of returning the product, and terminate the rental agreement without returning the deposit.
  3. In case the member informs his/her intention of returning the product to the company within 72 hours from the day when the rental ends, the company shall inform the member how to return the product.
  4. In case of Clause 3 above, all expenses for returning the product shall be burdened by the member.
  5. In case of Clause 3 above, additional rental fee shall be charged until the product is returned to the company. The additional rental fee shall be deducted from deposit, and the remaining deposit shall be returned to the member.

Chapter 4 Product
Article 23 (Definition of product)
  1. Products mean all items rented or sold when providing the service. Products may include clothes, accessories, travel goods, etc.
  2. All items rented or sold including clothes newly added to improve the service shall be considered as products, and follow the terms for rental herein.

Article 24 (Standards for contamination, damage, destruction and loss of product, and the responsibility of members)
  1. The contamination of product means that the product is stained dirty.
  2. In case a member contaminates the product, the followings shall take place.
    1. In case the contamination can be removed by ordinary laundry process, the member shall not be separately responsible for the contamination.
    2. In case the contamination cannot be removed by ordinary laundry process but by special laundry process, the member shall pay the fee for special laundry process. Such fee shall be deducted from the deposit.
    3. In case the level of contamination is severe and the product cannot be restored, the member shall compensate the damage to the company. In case the compensation exceeds the deposit, the exceeding amount shall be exempted.
  3. The damage of product means that the product (or its fabric) is physically damaged, and includes tears, ripping, malfunctioning of zipper, etc.
  4. In case a member damages the product, the followings shall take place.
    1. In case the damage can be restored by repairing, the member shall pay the fee for repair. Such fee shall be deducted from the deposit.
    2. In case the damage is severe and cannot be restored by repairing, the member shall compensate the damage to the company. In case the compensation exceeds the deposit, the exceeding amount shall be exempted.
  5. The destruction of product means that the product is destroyed to the level of losing all of its functions.
  6. In case a member destroys the product, the member shall compensate the damage to the company. In case the compensation exceeds the deposit, the exceeding amount shall be exempted.
  7. The loss of product means that the product is lost and cannot be found.
  8. In case a member loses the product, the member shall compensate the damage to the company. In case the compensation exceeds the deposit, the exceeding amount shall be exempted.

Article 25 (Company's responsibility for the contamination, damage and destruction of product)
  1. Definition of terms shall follow Clause 1, Clause 3 and Clause 5 of Article 24.
  2. In case contamination, damage or destruction of product is found at the moment when a member starts renting the product, the company shall make compensation in accordance with Article 31.
  3. In case the member wishes to terminate the rental agreement due to Clause 2, the company shall return the full amount of the rental fee and deposit.

Article 26 (Purchase of product)
Chapter 5 Responsibility
Article 27 (Responsibility to manage products)
  1. While renting the product, the member shall manage the product to prevent contamination, damage, destruction of product.
  2. In case problems occur while using the product, the member shall immediately notice the company and take measures following the direction of the company.

Article 28 (Prohibited actions)
  1. While renting the product, the member cannot do the followings.
    1. All actions violating the ownership of company such as selling or re-renting the product
    2. Actions changing the original condition of product such as changing the design of product, reforming the product, etc
    3. Actions of using the product for purposes other than the ones intended without the approval of company
    4. Actions of washing the product with laundry or cleaning processes prohibited by product management
    5. Actions of changing the size of product to fit certain members
    6. Actions similar to the above that may objectively cause the contamination, damage or destruction of product

Article 29 (Responsibility for compensation)

While renting the product, in case the member causes damage to the company or a third party by performing actions stipulated in Article 28 or other actions imputable to the member, the member shall be responsible for compensating the damage.

Article 30 (Standard for compensation)
  1. Standards for compensating the contamination, damage, destruction or loss of product are as follows.
    Reasons for compensationStandard for compensation
    Contamination of productRestorable by ordinary laundry processNo compensation
    Restorable by special laundry processFee for special laundry process
    Restoration impossible100% of the product's price
    Damage of productRestorableFee for repair
    Restoration impossible100% of the product's price
    Destruction of product100% of the product's price
    Loss of product100% of the product's price

  2. In case of Clause 1 above, the fee shall be deducted from the deposit, and the remaining deposit shall be returned to the member.
  3. In case of compensating 100% of the product's price and the amount of compensation exceeds the deposit, the exceeding amount shall be exempted.

Article 31 (Compensation for defect)
  1. In case the product provided to the member has defects such as contamination, damage etc before the member uses the product, the company shall immediately inform such defects to the member and take actions.
  2. In case of the followings, the company shall inform the member about using an alternative product, and follow the decision of the member.
    1. In case the company fails to prepare the product reserved by the member at the moment of rental
    2. In case defects such as contamination, damage etc are found in the product prepared by the company
    3. In case defects such as contamination, damage etc found while the member uses the product are proven to be not related to the member
  3. In case the company informed the member about using an alternative product as stipulated in Clause 2 but the member refuses to do so, the company shall return the full amount of the rental fee and deposit.
  4. For Item 3 of Clause 2 above, the member shall compensate the damage in accordance with Article 24 and Article 30 in case he/she cannot prove that the damage is not related to him/her.
  5. Defects occurred while the member uses the product shall be discussed between the company and member in good faith to allow the smooth use of service.

Chapter 6 Supplementary provisions
Article 32 (Standard time)
  1. The standard time for reservation such as rental period, selection of product, payment etc shall be based on the standard time of the country with the airport for receiving or returning the product.
  2. The standard time for service such as receiving, using and returning products etc shall be based on the standard time of the country with the airport for receiving or returning the product.
  3. The standard time for changing significant matters such as changing the terms for rental herein, the policy for protecting personal information etc shall be based on the standard time of Korea where the main office of the company resides in.

Article 33 (Detailed provisions of agreement)

Within the scope set by the terms for rental herein, the company may write detailed provisions to help the understanding of members.

Article 34 (Scope)
  1. The terms for rental herein stipulate the general condition related to the rental agreement between the company and members.
  2. The terms for rental herein shall be followed unless there are special regulations such as laws, orders, official announcements, guidelines related to the rental of products.
  3. In case there are separate terms agreed between the company and members besides the terms for rental herein, such separate terms shall have precedence over the terms for rental herein.

Article 35 (Competent court)

In case legal disputes occur regarding the interpretation of the terms for rental herein and the rental agreement following such terms for rental, actions for the legal disputes shall be brought up to the competent court stipulated by the Civil Procedure Code. Notwithstanding the above, in case the company and members agree to bring up the actions to another court, such court shall be the competent court.

Customer service
Tel : +82-32-743-5404
E-mail : admin@seinustar.com
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